Services we provide
Act as Single and first point of contact for all IT issues and ensures all requests from end users are tracked, monitored, perform Level 1 troubleshooting, and fixed in a timely manner in accordance with the agreed SLAs. Our efficient Helpdesk support Team ensures smooth IT operations and makes a productive work environment by keeping the customers happy.
Management and support of enterprise applications by providing basic troubleshooting, fixing production issues, and monitoring the performance of the applications. Our Application Support Team ensures Application services deployed in production are always available and act immediately in case of any issues. This ensures minimal disruption to the customers & business.
Network Operations Center
Keeping the enterprise Network in a healthy state is crucial to any Organization. The NOC Team ensures this by continuously monitoring the Health and Performance of a Network and acting as first-level support for detecting and fixing any anomalies in the IT Infrastructure areas like Firewalls, Databases, Wireless systems, Telecommunications, etc.